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Payments and Coupons

PAYMENTS

Brubaker Store S.r.l accepts the following payment methods:

- Credit card: we accept payments via Visa, Mastercard, American Express, and Maestro. Every payment transaction is processed with maximum security and data confidentiality. If the funds are sufficient to make the purchase and the banking details are valid, the purchase will be processed instantly.

- PayPal: payments can be made using your verified PayPal account. Brubaker Store reserves the right to ship products to the address indicated on the verified PayPal account. Orders for products placed through unverified PayPal accounts will be canceled and, consequently, will not be fulfilled by the company.

- Apple Pay: a fast, easy, and secure payment system that allows you to make purchases using your Apple device with a simple tap or through facial recognition (Face ID).

- Google Pay: an easy and fast payment system that allows you to use the cards stored in your Google account. It has multiple levels of security to let you make purchases while protecting your information from potential risks.

- Bank transfer: payments can be made by bank transfer. Once the payment has been made, the customer must send a copy of the payment confirmation within 24 hours.

Products purchased by bank transfer will be set aside and shipped only after the corresponding purchase amount has been credited to the company's account.

The order will be shipped within 24 hours after the payment has been credited to the indicated bank account:

Account holder: Brubaker Store S.r.l 

Bank: Unicredit
IBAN: IT32O0200814502000106092582
BIC: UNCRITM1612

- To request an invoice for your order, you MUST send an email to info@brubakerstore.it with the information required to issue the invoice. Otherwise, a FISCAL RECEIPT will be issued automatically.

PROMOTIONAL COUPONS

Customers who have received a promotional coupon to use on brubakerstore.it through a newsletter email, social networks, or approved promotional websites can enter this coupon code during checkout in the designated box.

Each code has a clearly defined validity period. Once the usage period has expired, the coupon's validity cannot be extended in any way. Promotional coupons cannot be used, except where specifically indicated, to purchase sale items.

Unless expressly stated that the coupon can also be used in the physical store, all coupons can be used exclusively in the online store.

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HERE TO HELP YOU

Do you have a question? You may find an answer in our FAQs.
You can also contact us:

Customer service

Call us at: +39 3423871646

Mon-Fri: 9:30 - 13:00 / 15:30 - 19:30

Send us an email at assistenza@brubakerstore.it

SHIPPING

 Free shipping on orders over €75.

PAYMENTS

We accept the following payment methods:

Credit card: Visa, MasterCard, American Express, Maestro. The total will be charged to your card at the time of purchase.

 PayPal: Easily shop online without having to enter your credit card details on the website.

 Bank Transfer 

RETURN POLICY

You can return any item purchased from Brubaker within 15 days of the delivery date.

Size Guide

This is an approximate conversion table to help you find your size. If you have already purchased an item from our brand, we recommend that you select the same size as indicated on its label.

WOMEN'S APPAREL SIZING

INTERNATIONAL XS S M L XL XXL XXXL
EUROPE 32 34 36 38 40 42 44
US 0 2 4 6 8 10 12
CHEST FIT (INCHES) 28" 30" 32" 34" 36" 38" 40"
CHEST FIT (CM) 716 76 81 86 91.5 96.5 101.1
WAIST FIT (INCHES) 21" 23" 25" 27" 29" 31" 33"
WAIST FIT (CM) 53.5 58.5 63.5 68.5 74 79 84
HIPS FIT (INCHES) 33" 34" 36" 38" 40" 42" 44"
HIPS FIT (CM) 81.5 86.5 91.5 96.5 101 106.5 111.5
SKORT LENGTHS (SM) 36.5 38 39.5 41 42.5 44 45.5

MEN'S APPAREL SIZING

INTERNATIONAL XS S M L XL XXL XXXL
EUROPE 32 34 36 38 40 42 44
US 0 2 4 6 8 10 12
CHEST FIT (INCHES) 33-35" 36-38" 39-41" 42-44" 45-47" 48-50" 51-53"
CHEST FIT (CM) 84-89 91-97 88-104 107-112 114-119 122-127 129-134
WAIST FIT (INCHES) 28" 30" 32" 34" 36" 38" 40"
WAIST FIT (CM) 71 76 81 86 91.5 96.5 101.5
SKORT LENGTHS (SM) 76 77.5 79 81 82.5 84 85.5

RETURN

If for any reason you are not fully satisfied with your purchase, you may return it within 14 days of delivery (a single return may be made for each purchase); remember to include the sales receipt inside the package.

To start the return process, please complete the following form (click here). 

The return is guaranteed only if the product is still in its original packaging, has all the manufacturer’s tags/labels, and has the return seal attached.

You can choose whether to receive a refund to the payment method used, receive a voucher to spend in the online store, or request a size change.

Free returns are guaranteed only within the national territory, for requests for a size change or the issue of a coupon voucher.

PFor requests for refunds to the original payment method for orders placed in Italy, shipping costs (€7.00) are borne by the customer, and will be deducted from the refund amount.

For size-change requests and refunds to the original payment method for orders placed outside the national territory, shipping costs (which vary depending on the country of residence) are borne by the customer, and will be deducted from the refund amount.

For orders placed in Italy, if, following a return request for a size change or a refund issued via coupon code, the customer decides to request an additional return for a refund to the original payment method, both the €7.00 return shipping cost for the previous return and the €7.00 cost of the new return shipment will be deducted from the refund (for a total of €14.00).

For purchases made outside the national territory, return shipping is charged and equals the total shipping costs paid by the customer at the time of purchase.

Once we have received the package at our warehouse and verified that it is intact and shows no signs of wear from use, we will issue the refund through the payment method used to place the order.

N.B. Issuing a refund to the original payment method may take up to 10-14 business days.

If you have chosen the option to change the size or receive a coupon voucher to spend, we will ship the coupon voucher or the new product specified in the return form.
The coupon vouchers issued are valid and can be used exclusively on the online store.


SHIPPING

Once the order has been received, shipment generally leaves within 24/48 hours. The couriers handling shipments for Brubaker Store are:

  • GLS
  • DHL


In Italy, shipping is free for orders over €90. For all other orders, shipping follows these rates:

 

 COUNTRY RATE FREE FROM
Italy  € 7,00 € 90,00
Italy Major Islands € 7,00 Not available
Austria € 20,00 € 650,00
Germany € 15,00 € 650.00
Belgium € 20,00 € 650,00
Luxembourg € 20,00 € 650,00
Netherlands € 20,00 € 650,00
Spain € 15,00 € 650,00
Balearic Islands € 20,00 € 650,00
Denmark € 20,00 € 650,00
Sweden € 20,00 € 650,00
France € 15,00 € 650,00
Hungary  € 20,00 Not available

 

For all other countries, the shipping fee will be calculated directly at checkout.


DELIVERY

Orders in Italy are delivered on average within 2/3 business days, and to international countries within 2 to 15 days. Delays may occur during holidays. For remote areas or islands, delivery may be delayed by up to 7 business days.

Brubaker Store will not be responsible for any malfunctions in the couriers' delivery service. Therefore, upon delivery of the package, the customer is strongly advised to check that:

  • The packaging is intact and therefore there is no damage;
  • The sender of the shipment is Brubaker Store s.r.l.

If the package appears damaged or does not meet the standards, the customer is asked not to accept the package from the courier and/or to sign for receipt with reservation, contacting customer service as soon as possible at the address assistenza@brubakerstore.it  

Any claim regarding damage, missing items, or delivery to an incorrect address must reach brubakerstore.it no later than 15 days from the delivery date shown on the courier's website; otherwise, it cannot be accepted.

Brubaker Store s.r.l is not responsible for any delays due to customs operations and inspections or delays due to force majeure.


LOCAL DELIVERY

We offer free same-day local delivery within a 5 km radius of our physical store for orders placed by 16:00. Delivery will take place within 3 hours of placing the order, taking care to observe the store's opening hours. Local delivery is available Monday to Friday and includes one delivery attempt, after which the order must be picked up in store. 


IN-STORE PICKUP

You can pick up the order free of charge at our physical store located at Via Igino Garbini 29, 01100 Viterbo, Italy. Our staff will send you an email notification when your order is ready. To pick up the order on Saturday, you must place it by 18:00 on Friday.


TRACKING'

When the order has been shipped, Brubaker Store will send an email with the tracking code and a link where you can track the shipment's progress. 


For any request and/or information, please do not hesitate to contact us at our Customer Service email address: assistenza@brubakerstore.it  

WISHLIST AND COMPARISON

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