FAQs
If you have any further questions for our team, please don't hesitate to contact us at our customer service email address, assistenza@brubakerstore.it
Is it necessary to register on the site to place an order?
You don't need an account to place an order; you can use guest checkout. We strive to provide our customers with an easy and fast shopping experience.
How can I register?
Registering is very simple: just enter your details and email address, and create a password in the registration section.
What are the benefits of having a customer account?
You will be able to view your purchase history, monitor your order status, maintain a list of your favorite products, and always stay updated on their availability; you will be able to save and store your data, delivery details, and payment information, reusing these details for future purchases and thereby speeding up the purchasing process for a faster checkout.
I forgot my password. How can I recover it?
To recover your password, simply go to the login section and click “Forgot your password?”. Once you enter your email address, we will send you instructions to reset your password.
What does signing up for the newsletter entail?
By subscribing to the newsletter, you’ll always stay up to date on new arrivals, promotions, and special discounts. You’ll also receive a 15% discount code to use on your next purchase.
Is it possible to modify or cancel orders?
If your order is still being prepared, you can modify or cancel it by contacting customer service at assistenza@brubakerstore.it. Our customer service team will be happy to assist you.
How can I track my package?
When the order is shipped, Brubaker Store will send an email with the tracking code and a link where you can follow the progress of the shipment.
Is it possible to pick up online orders at the physical store?
Yes, you can collect your order free of charge at our physical store at Via Igino Garbini 29, 01100 Viterbo, Italy. Our staff will email you when your order is ready. To collect your order on Saturday, you must place it by 6:00 PM on Friday.
What is the difference between local delivery and local pickup?
We offer free same-day local delivery within a 5 km radius of our physical store for orders placed by 4:00 PM. Delivery will be made within 3 hours of placing the order, while taking care to observe the store’s opening hours. Local delivery is available Monday to Friday and includes one delivery attempt, after which the order must be collected in store. We also offer the option to collect orders placed on the website from our physical store, with no shipping costs.
Are the products sold by Brubaker authentic?
Brubaker is an authorized retailer of all the brands featured on the website and in the store. The resale of the brands it carries is governed by a supply agreement signed directly with the manufacturers and official distributors for the Italian territory.
What payment methods do you accept?
Brubaker Store s.r.l accepts the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- PayPal
- Bank Transfer
For more information, visit the Payments page
How long do I have to make a return?
If for any reason you are not completely satisfied with your purchase, you can return it within 15 days of delivery. For more information, visit the Shipping & Returns page
Free returns are guaranteed within the country only for requests to change the size or issue a coupon voucher. For all other requests, shipping costs are the customer's responsibility. In the case of a return for a refund, the return shipping cost will be charged to the customer and deducted from the refund amount itself.
For purchases made outside the country, return shipping is subject to a fee.
To start the return procedure, please complete the following form (click here)
Free returns are guaranteed within the country only for requests to change the size or issue a coupon voucher. For all other requests, shipping costs are the customer's responsibility. In the case of a return for a refund, the return shipping cost will be charged to the customer and deducted from the refund amount itself.
For purchases made outside the country, return shipping is subject to a fee.
To start the return procedure, please complete the following form (click here)
When will I receive the refund?
Once we receive the package at our warehouse and verify that it is intact and shows no signs of wear from use, we will issue the refund through the payment method used to place the order. For more information, visit the Shipping & Returns page.
